Every maintenance request under control, across your entire property portfolio.
Tenant management and facility coordination as a service, on a platform with automated workflows: every tenant request becomes a ticket with a priority and an SLA, tracked from opening to close-out. Aimed at generic property managementcompanies, funds and SGRs.
As the portfolio grows, the manual approach stops keeping up.
Requests come in from everywhere
Phone, email, WhatsApp, intercom: no single point where every request lands. Some go unanswered, some get lost, and it is not always clear how many are open at any given moment.
Every morning, requests are sorted by hand
Requests are read, assessed for urgency and assigned to the right maintenance team, with phone calls and emails going back and forth. Hours spent coordinating rather than managing, and the workload grows with every unit added to the portfolio.
The owner asks “where do we stand?”
Without real-time visibility over who is doing what, there is never a ready answer when the question comes, and the portfolio ends up run on gut feel instead of the numbers.
SLAs are in place, but no one measures them
The time from opening to closing a ticket only comes to light once a complaint arrives. Without data proving that response times are met, there is no case to make when the contract comes up for renewal.
Full control of tenant management.
Operational oversight and the platform work together: automated processes replace phone calls, tenants are followed up consistently, and every open work order is fully visible.
Trouble ticketing with configurable SLAs
Every type of work order has its own SLA. Every request is tracked, nothing gets forgotten, with automatic alerts on overdue tickets and on complaints.
Tenant relationship management
Ongoing oversight of the tenant relationship across the whole portfolio, with systematic contact and interactions that are tracked and organized.
Real-time operations dashboard
Vendor performance, request analysis by building, SLA monitoring and custom reports, always up to date.
A fully digital maintenance workflow
Photos of completed work and site-visit reports can be shared with everyone involved, so paper trails and informal communications disappear.
From request to close-out, a process that is fully tracked.
Tenant request
Through the portal or Quality Hub, every request feeds into a single work queue, whatever channel it comes from.
Request logging & assignment
Priority and SLA assigned straight away, with a clear owner from the moment the ticket is opened.
Vendor assignment & scheduling
The vendor receives the work order and the job is scheduled without chasing phone calls.
Work carried out, documentation & sign-off
Completed work stays documented and visible, even to people who were not on site.
Ticket closure & tenant feedback
The ticket closes with feedback from the tenant, completing the audit trail for the work order.
EASYTM in brief
How is EASYTM different from generic property management software?
Off-the-shelf property management software covers administration, accounting and sales, but it was not built for the day-to-day running of tenant relationships and maintenance. EASYTM is built specifically for that layer: trouble ticketing, SLAs, vendor management.
How are maintenance tickets and SLAs managed across a large portfolio?
Whatever channel it comes in through, a request gets a priority, a response time and an owner. SLAs are configured by work-order type, and delays trigger an automatic alert.
How do you keep contract renewal dates under control across multiple buildings?
Maintenance contracts, quotes, job reports and photos are linked to the right unit and the right work order, with renewal dates always visible, instead of documents scattered across folders and inboxes.
How does the self-service portal work for tenants?
Tenants log requests through the portal, track the status of the work order in real time and manage instalment payments on their own, without calling the office.
How do you manage a mixed-use portfolio — residential, office, and retail — in one system?
The decision dashboard shows vendor performance, requests by building and SLA monitoring across every unit type, with verified data to support decisions and contract renewals.
From the tenant’s call to the problem solved.
A request that moves through priority, SLA, vendor and close-out, measured step by step on the dashboard.